Can I Give My Airbnb Guest a Zero Star Review

As a new host, y'all will occassionally receive requests to volume from guests that have never used the Airbnb platform earlier. You may worry that hosting a person or group with zero reviews may be a bad idea and put you at a take chances for bug like amercement and theft. As an Airbnb Superhost, here is my take on the question.

Should hosts accept bookings from guests with no reviews? Absolutely! Some of my best guests have been new Airbnb users and did not have whatsoever reviews. These guests are more likely to take good care of your place and make clean upwardly after themselves because they want their first review to be a positive one.

A large portion of the reservations (~forty%) for my Airbnb unit were fabricated past new users. Accepting new guests has been slap-up for business, and I would have had a lot more unoccupied (read: unpaid) nights if I had canceled the bookings. At that place volition e'er be some risk when you invite strangers into your dwelling house, but there are many steps y'all can accept beforehand to make it a amend experience for you and your guests.

Guests with No Reviews Want a Practiced Outset Review

In general, offset time guests are very circumspect and aim to please. They are good at communicating their intentions for using my place, provide lots of trip details, and are fast to reply to questions. Normally, they are very polite in their messaging and are excited to be using Airbnb for the outset fourth dimension. Of form, there have been exceptions to this, but afterwards hosting scores of stays on Airbnb, I can assure yous that those are rare.

Think nigh information technology. All of u.s. were new to Airbnb at some indicate. A few years ago, somebody took a run a risk on me as a new host with zero reviews when they booked my identify. Looking back on that experience, I remember how nervous I was and eager to delight. I wanted everything to exist perfect and I worked and then hard to print them (now it comes easy!). First reviews are of import and set the tone for later success on Airbnb, both for guests and hosts!

In fact, it seems to me that guests that take used Airbnb a lot in the past and accept many positive reviews can sometimes be less than platonic when it comes to communication, cleanliness, and the observance of house rules. Their many positive reviews may make them entitled and they may feel that equally experienced Airbnb-ers, that the rules don't utilise to them. They tin can exist less responsive and careless with your things and your place.

The truth is that whenever you allow somebody that yous don't know into your home, whether they are new guests, veteran guests, or other hosts, you are taking a take a chance on them.

Check Your Booking Requirements

When you encounter a "Verified" badge on a guest's profile, that means the invitee has provided government ID to Airbnb. This should be a minimum requirement for all guests that book your identify. To practice this, edit Invitee requirements in your Booking settings and check the box for Government-issued ID:

You lot also have the pick to add requirements for a Profile photo (visible to you lot only later on booking is confirmed) and Recommendation from other hosts. Of course, my communication is that y'all leave that box unchecked.

If you scroll further down in this section, y'all can edit your guest trip information so that all guests who are about to volume will see your greeting and questions. Check all the boxes: What brings y'all to the expanse? Who are you coming with? When do you recollect you'll arrive? If you lot prefer to, you tin also add together a Custom question:

Screen All Guests

If the guest has instant booked your identify merely hasn't clearly answered all the questions specified to a higher place, don't be afraid to politely inquire again. You lot should message every guest inside 24 hours of booking, and y'all tin can apply this as an opportunity to go more data. If you received an inquiry from a guest with very little information, start a dialogue with them and inquire for clarification. Engaging in conversation with a new invitee tin put your mind at ease and as well make the guest feel more comfortable almost booking your place. Guests appreciate this level of personal attention and information technology can also help ensure that you go a great review!

If you don't get a good feeling after vetting a invitee, for case, if they don't answer your questions or they are vague, merely tell them that you don't experience they would be a proficient fit for your identify and don't accept the booking asking. If information technology was an Instant Booking and you lot are uncomfortable with the situation, you lot can abolish penalization-free before or during your trip.

Be Thorough in Your House Rules

Information technology's always a good thought to be clear about your expectations for guests in your abode, and this starts with your House Rules. Take some time to really remember about this and what is virtually important for you lot. For instance:

• Visitors: Do yous allow guests to have guests? What about overnight guests? Parties?
• Off-limit Areas: Are there areas on your property that guests are not permitted to admission? (ex. back thousand)
• Smoking: Are guests permitted to smoke within or anywhere on the property?
• Quiet Hours: practice you require that guests be mindful of noise at certain times?
• Eating Areas: Are guests permitted to eat anywhere in the dwelling?
• Laundry: Are guests permitted to use the washer dryer? Can they utilize them whatsoever time of day, or simply at certain times?
• Garbage: where does garbage, recyling and compost waste go? How is information technology sorted?
• Bank check-out Procedure: are guests required to strip the beds? Where do used towels go? Are guests required to wash their dishes?
• Pets: are they permitted?

Make Your Guest's Stay equally Easy as Possible

Leave clear and helpful instructions in your Airbnb rental to help your invitee navigate its nuances. For example:

• How to access wifi
• What to do in case of emergency
• How to operate the washing car
• How to apply the Boob tube for Netflix
• Where everything is

You can identify picayune notes, labels, or a binder with answers to questions that you conceptualize guests to take. Personally, a 1-folio sheet posted on the refrigerator with of import information about their stay works well for me.

I also put labels all over the kitchen to assist guests find what they are looking for. For instance, the drawer where spoons, forks, knives, and chopsticks are kept is labeled "Cutlery". Guests have been grateful for my labels, and information technology also means I don't get and then many letters asking where things are during their stay.

Still Unsure virtually New Guests? Alter Your Settings

If you lot're however not convinced that hosting newbie guests is a good idea, you can change your Guest requirements under Booking settings and check off the box for Recommendation from other hosts. That way, only guests who have traveled on Airbnb, are recommended by other hosts, and take no negative reviews volition be able to book your place.

Related Questions

Tin can Airbnb Reviews be Trusted? 5-star ratings are not a guarantee that a invitee will exist a good fit for your place. The requirements to achieve a 5-star rating are easy and uncomplicated, and many hosts requite v stars to guests for doing the blank minimum.

What is Airbnb'southward vetting process? Airbnb'due south standard requirements include Total name, confirmed phone number, electronic mail accost, payment information, and agreement to Business firm Rules. Profile photos are encouraged but not required.

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Source: https://littleinnkeeper.com/should-hosts-accept-bookings-from-guests-with-no-reviews/

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